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Develop real-world voice-based applications using this authoritative one-of-a-kind guide. Featuring in-depth coverage of both core and emerging topics within voice-enabled technology, this book explains everything from setting up a simple voice mail system to developing advanced multi-model voice applications using the newest Web telephony engine. You'll learn how to integrate VoiceXML with other key technologies such as ASP, JSP, ColdFusion, CCXML, and SALT. All examples are based on today's most current hardware. Containing project specifications, guidelines, deployment procedures--as well as actual case studies with all source code--this practical resource will change the way you develop next-generation voice-based applications. * Design dialog flow and navigation architecture and learn guidelines for voice applications * Manage content and identify target audience * Learn VoiceXML document structure and execute multi-document-based applications * Develop voice mail and voice banking systems using ASP and VoiceXML * Identify the scope and role of grammars in VoiceXML 2.0 * Use JSP to interact with databases and write code for front-end dialogs * Understand the benefits and components of the Microsoft Web telephony engine * Write CCXML programs and integrate CCXML with VoiceXML applications * Produce speech output and speech input in SALT